Privacy Policy | skinenvyclinic.co.uk

Effective Date: 12.11.25
Last Updated: 12.11.25

SKINenvyclinic your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.skinenvyclinic.co.uk, book treatments, or communicate with us.

1. Information We Collect

We may collect the following types of personal data:

A. Information You Provide Directly

When you:

Book a treatment or consultation online
Contact us via email, phone, or through our website
Subscribe to our mailing list or promotional offers
Complete forms in-clinic or online

We may collect:

Full name
Contact details (email address, phone number, address)
Date of birth
Medical or skin history relevant to treatment suitability
Payment details (processed securely by our payment provider)

B. Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device type and operating system
Pages visited and browsing time
Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal information to:

Process bookings and manage your appointments
Deliver personalised skin and beauty treatments
Communicate appointment reminders or important updates
Send you offers, promotions, or newsletters (if you’ve opted in)
Comply with legal and insurance requirements
Improve our website, services, and customer experience

We will only use your data when legally permitted, including fulfilling a contract (providing services), complying with the law, or when you’ve given consent.

3. Sharing Your Information

We do not sell your personal information.
We may share your information only with:

Payment processors (to securely handle transactions)
Booking software providers (to manage appointments)
Email marketing providers (for newsletters or offers, only with consent)
Professional practitioners working at SKINenvyclinic (as needed for your treatment)
Regulatory bodies or insurers, if required by law or insurance obligations

All third parties are required to respect the confidentiality and security of your personal data.

4. Data Retention

We keep your personal information only for as long as necessary to:

Fulfil the purposes it was collected for
Meet any legal, accounting, or reporting obligations

Typically:

Client treatment records are retained for 7 years (as per insurance and industry regulations)
Marketing data is retained until you unsubscribe or withdraw consent

5. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data (“Subject Access Request”)
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to processing for marketing purposes
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk)

To exercise any of these rights, please contact us at:
📧 info@skinenvyclinic.co.uk
📞 07457 405587

6. Security of Your Information

We use secure systems and take appropriate measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is restricted to authorised team members only.

7. Cookies

Our website uses cookies to:

Improve website performance and user experience
Analyse site traffic and usage patterns
Remember your preferences

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

For more information, see our Cookie Policy (if available).

8. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SKINenvyclinic
📍Twyn Gables, Newlands Lane, DA13 0RD
📧 info@skinenvyclinic.co.uk
📞 07457 405587
🌐 www.skinenvyclinic.co.uk